People have this capability to think and act like computers - while busy with some basic processing, there are some other thought that are active in the background. This is very powerful, especially when you are in a team. Think that you would have to solve every issue when it comes by. There are issues that are easily solved, but others might need some more -- processing -- time. Under normal circumstances you should solve issues when they hit you. But in other occasions it is wise to park them. For example: - When you are in meetings and the issue is getting more attention and the topic shifts towards other topics. Cut the discussion and park the issue (do not forget to come back at it later)
- During a presentation when someone interrupts with a question that is on the edge. Park it until the end, and ask for the question to be posed again.
- When you start a new project. People are enthusiastic (hopefully) and propose activities to-do, but they also will raise questions. Do not solve them at the moment. Park them.
- Even when you are in the phone with a client or a prospect. If you do not know the answer. Park the issue and come back at it. It gives you a new contact moment.
Solving issues when they present themselves is very effective. But in many circumstances and with many problems you might need some more space.In the meantime you - and others - can benefit from the processor that is still active at the background: preparing for the right solution. At the right moment. 2006 Hans Bool |
